Shipping, payment, exchange...

The dispatch time is always calculated from the receipt of payment for the order. We dispatch printed textiles within 3 business days. In very rare cases, the order processing time may be longer, which may be caused by delays on the part of the supplier during busy periods (Christmas...), but we will always inform you about this. We dispatch all other goods within 24 hours. If the order contains several types of goods, the dispatch time is always determined by the product with the longest production time.

The choice of shipping provider depends on the customer's location.

SLOVAKIA:
Shipping is provided by PACKETA or SLOVENSKÁ POŠTA. You will choose the shipping provider at checkout.

• PACKETA:
• Courier (2-3 days), cash on delivery available
• Pickup (2-3 days), pickup point selected at checkout. After placing your order, you will be redirected to select a pickup point. Cash on delivery is also available here.
• SLOVENSKÁ POŠTA:
• Registered letter (2-3 days), cash on delivery available
• Parcel - to parcel locker (2-3 days), cash on delivery available

CZECH REPUBLIC:

• Zásilkovna:
• Courier (2-3 days), cash on delivery available
• Pickup (2-3 days), pickup point selected at checkout. After placing your order, you will be redirected to select a pickup point. Cash on delivery is also available here.

AUSTRIA:

• GLS (approx. 2 days)
• Post Austria (approx. 2 days)

GERMANY:

• Standard shipping (approx. 3 days)

You can pay for your order using the following methods:

• Card payment via the secure SHOPIFY PAYMENTS system (payment is made directly on the GRACEFOLK website, without leaving the store)
• PayPal
• Apple Pay, Google Pay
• Bank transfer
  (Lenka Lubuska / AT25 2021 6217 9062 8500 / BIC SPHBAT21XXX)
• Cash on delivery (available only for certain shipping methods)

Didn't the size or color suit you? All goods purchased on the website can be exchanged. Complaints are governed by the relevant general terms and conditions. In the event of an exchange, following mutual WRITTEN agreement, the exchange will be carried out as follows:

The customer will send their goods to the following address - undamaged, unworn, and otherwise unaltered, in the original packaging. Shipping is at the customer's expense.

Return / exchange address:
Z-Box Bratislava Aupark, Bratislava

Upon receipt of the goods, two situations may arise:

All goods except textiles and jewelry are exchanged immediately - within 24 hours - depending on current stock availability.

Textiles with DTF printing and jewelry are made to order, which incurs a fee of EUR 5 for t-shirts and EUR 3 for bracelets. The customer pays these two fees by purchasing the products on the website: 

• Textile exchange fee
• Bracelet exchange fee

This amount covers the costs associated with producing a new item, as we do not keep goods in stock but produce them to order. The production time is the same as when placing a new order.

The buyer pays the shipping costs for the exchange - they select it when purchasing the exchange fees listed above.

UPDATED: 2026

The products you find at GRACEFOLK are created and designed exclusively for the GRACEFOLK brand. 

APPAREL WITH DTF PRINT: I purchase unprinted apparel from a responsible Czech manufacturer, and the printing of my own designs takes place at the GRACEFOLK brand premises. 

JEWELRY: is handmade for Gracefolk. Natural minerals (unless stated otherwise) and high-quality stainless steel or silver metal components are used in their creation.

OTHER CATEGORIES: Small gift items such as badges, stickers, and mirrors are also handmade exclusively for the Gracefolk brand. 

Updated: 2026

Currently, the website only offers finished products that cannot be modified. However, if you have a request—for example, a combination of specific clothing and a particular print from our portfolio that is not available in the online store—we can arrange to produce such items for you. Contact me!